About Elective 🧑‍🤝‍🧑

Elective is on a mission to unlock potential by democratizing knowledge. We’ve built the industry’s first “Learn Now, Pay Later” solution specifically designed to help world-class course creators, educators, and coaches sell more effectively. We’re trusted by our partners to drive meaningful improvements in their businesses, and we work tirelessly to do just that.

Founded in 2021, Elective is a fast-growing and venture backed startup looking to accelerate its impact on the backs of a recent Series A financing. We’re backed by leading VCs like Rhino Ventures and Panache Ventures, and industry leaders like Greg Smith (CEO, Thinkific), Tim Vipond (Founder, Corporate Finance Institute), Andrew Wilkinson (Co-Founder, Tiny), Pat Flynn (Founder, Smart Passive Income), and many other incredible angel investors.

Role Overview 🚀

Elective is looking for a highly motivated and talented Customer Care Specialist to join our growing team! In this position, you will play a vital role in ensuring a seamless customer experience by handling billing inquiries, resolving payment issues, and managing our collections processes.

This role requires strong communication skills to effectively address customer concerns, negotiate payment arrangements, and resolve disputes while maintaining positive relationships.

On top of that, you’ll have the chance to contribute to various ad-hoc projects and tasks, playing a key role in the overall success of the Customer Care team. This is an exciting and rewarding opportunity for someone looking to make a real impact and thrive in a fast paced, dynamic environment.

What you’ll do? 💻

• Actively review and monitor customer accounts to identify overdue payments and initiate collection procedures via phone, email, and chat.
• Work directly with customers to resolve billing disputes, negotiate payment plans, and provide solutions that align with company policies.
• Assist customers with any inquiries regarding billing issues, payment discrepancies, and account statements.
• Apply your strong communication skills to handle inbound requests with ease, ensuring a seamless and positive customer experience.
• Leverage your product knowledge to troubleshoot issues and collaborate closely with internal teams to resolve any technical challenges that may arise.
• Confidently provide advice, training solutions, and proactive problem solving to help our customers navigate their next challenge with ease.
• Enhance our knowledge base to help guide our users on the effective use of our self-serve resources, empowering them to succeed.
• Utilize your listening skills to capture valuable customer feedback, which will help inform our product roadmap and offerings.
• Contribute to personal and team initiatives aimed at improving service delivery and processes across the company.
  
  
  

About You 🎯

• Professional experience: Previous professional experience working in customer service, billing, collections or related field.
• You’re a problem solver: you enjoy working independently and with a team to solve ambiguous and complex problems.
• You’re empathetic: You’re able to put yourself in someone’s shoes in order to understand our customers’ point of view and address their needs properly.
• You’re a strong communicator: you have excellent written and verbal communication skills, with an aptitude for data-driven storytelling.
• You’re collaborative: you have strong interpersonal skills and are comfortable collaborating with a diverse group of stakeholders.
• You’re curious: you like learning new things and are excited about taking on new challenges outside of your comfort zone.
• You’re entrepreneurial: you thrive in a fast-changing, unstructured environment where taking autonomy and ownership over your work is celebrated.
  
  
  

Bonus points if you:

• Have experience working at a startup or in a fast-paced, dynamic environment
• Are familiar with Zendesk or similar CRM software
• Are proficient in Google Suite and Microsoft Office
• Are proficient in Windows and/or Mac operating environments
  
  
  

Why Elective? 📈

• 🚀 Recent Financing: We just closed a significant Series A financing and you’ll be on the ground floor of a fast moving business with an ambitious roadmap.
• 📊 Strong Traction: Our rapid growth means your work will directly impact thousands of customers, driving our continued success.
• 💪 Impact: You will get to shape the culture of Elective. “The early team you build is the company you build.” Your impact will be immediate and lasting.
• 💸 Competitive Compensation: we reward exceptional work and want to attract the best talent.
• 💻 Laptop & Equipment: We’ll make sure you’re set up for success with a company-owned laptop and relevant accessories.
• ⬆️ Learning & Development Stipend: An annual $1,000 Learning & Development budget for courses, books, conferences, seminars, and more.
• 🩺 Extended Health Care Benefits: Comprehensive benefits including health, vision, and dental coverage for you and an additional wellness spending account.
  
  
  

This is a full-time role. We are remote friendly across Canada but strong preference will be given to those located in British Columbia.

Elective is committed to paying our team members fairly, clearly, and above all, paying for growth. The estimated salary range for this role is $50,000 to $70,000. Your specific salary will be determined based on your job-related skills, knowledge, experience, and our internal assessment. It is possible to join Elective at a salary above or below this range and this range does not include any discretionary bonuses or benefits. At Elective, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.