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Technical Writer

FISPAN

FISPAN

Marketing & Communications, IT
Vancouver, BC, Canada
Posted on Friday, September 15, 2023

Our Business

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.

With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote.

Key Responsibilities:

Documentation Creation:

  • Develop clear and concise technical documentation, including user manuals, guides, and tutorials for internal processes, products, and services.
  • Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and ensure accuracy.
  • Organize and maintain a comprehensive and up-to-date documentation repository.

Training Material Development:

  • Design and create training materials, presentations, and e-learning modules to facilitate the onboarding and ongoing training of employees.
  • Tailor training content to different audiences and skill levels within the organization.
  • Continuously update and improve training materials to reflect changes in technology and company processes.

Training Delivery:

  • Conduct in-person or virtual training sessions for employees, ensuring they have a strong understanding of the content.
  • Evaluate training effectiveness through assessments and feedback and make necessary adjustments to improve learning outcomes.

Content Management:

  • Maintain version control of all documentation and training materials to ensure accuracy and relevance.
  • Implement content management best practices, including tagging and categorization for easy retrieval.

Cross-Functional Collaboration:

  • Collaborate with various departments, such as Product Development, Customer Support, and Sales, to understand their documentation and training needs.
  • Provide guidance and support to other teams regarding documentation best practices.

Stay Updated:

  • Keep up-to-date with industry trends, software updates, and best practices in technical writing and training methodologies.


Key Qualifications:

  • Education: Diploma in Technical Writing
  • Experience: At least 3 years writing process and procedure documentation, preferably in a SaaS or technology-related industry
  • The ability to transform complex, jargon-heavy information into simplified and informative content
  • Knowledge of when and how to insert visual aids such as graphs, images, and tables to make content more engaging
  • Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
  • Able to maintain high-quality documentation
  • Proficiency in using documentation and training software/tools
  • Ability to work independently, prioritize tasks, and meet deadlines
  • Excellent attention to detail and organizational skills
  • Experience with learning management systems (LMS) is a plus

Why Work With Us?

  • Experienced team

All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

  • Start-Up Environment

FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

  • Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.

  • Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

  • Compensation & Vacation

FISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion because it makes sense for our business and creates a culture of diverse ideas that results in a high performance culture. This starts in the recruitment process by providing the most diverse candidate pool to our leaders as we can. From there leaders decide on the best candidate for the job based on their merits.