Founded by the team that built WeWork’s data team from the ground up, at Narrator we’re building a data analysis platform built for instant and accurate answers to every question your data can answer.

The demand for insights is only getting bigger and more urgent. Narrator’s customers answer every question in under 30 minutes. It’s the only solution in the market that organizes all your data into one place so your team can analyze any piece of information instantly. Business analysts can build tables without SQL, generate comprehensive analyses, and track and report business KPIs with consistency and accuracy, all in a few clicks. No more waiting for the answers you needed yesterday.

Narrator exists because getting the answers you need in a timely manner can be the difference between making the right and wrong decision.

We are seeking a dynamic and experienced individual to join our team as a Data Product Lead.

In this multifaceted role, you will be at the forefront of shaping our data analytics product, collaborating with data engineering and product teams, and providing hands-on customer support. As a key member of our small but ambitious team, you will play a pivotal role in enhancing our data capabilities, driving user onboarding strategies, and addressing complex data queries that go beyond the capabilities of our tool.

Responsibilities

1. Data Expertise:
   • Field and resolve data-related queries beyond self-service capabilities, showcasing a profound understanding of our product's capabilities.
   • Enhance the data capabilities of our platform by providing additional insights into questions that the tool couldn't address, contributing to the refinement of our models.
2. Data Product Development:
   • Collaborate closely with the CEO and Head of Product to enhance and broaden the capabilities of our data analytics product.
   • Provide constructive feedback to the engineering team to improve both data and non-data user experiences.
3. User Onboarding:
   • Formulate and execute onboarding strategies, ensuring users can unlock the full potential of our platform.
   • Develop intuitive documentation to facilitate seamless user adoption.
4. Customer Support:
   • Serve as the primary point of contact for customer support, adeptly handling inquiries, troubleshooting issues, and ensuring an outstanding user experience.
   • Work collaboratively with cross-functional teams to address intricate user challenges.

Requirements

• Experience: 5+ years of experience in data analytics, data engineering, or a related field.
• SQL: Strong proficiency with SQL.
• Data Tooling: Proven track record of working with data tools, analytics platforms, or similar products.
• Data Engineering: Understanding of data engineering concepts, such as data modeling techniques.
• Customer Centric Mindset: Ability to empathize with users and communicate technical concepts effectively.
• Collaboration: Experience working collaboratively with cross-functional teams, including data and product development.
• Adaptability: Comfortable working in a startup environment with the ability to wear multiple hats and adapt to evolving responsibilities.

Fully remote team.

If you are passionate about data, thrive in a dynamic startup environment, and are excited about shaping the future of data, we invite you to apply and contribute to our innovative team.

We have a standardized data model that works for any company and a platform that takes advantage of that standard format.

• Our backend technology handles transforming each of our client's raw data sources into our standard format.
• Our client-facing platform helps our users answer any data question they might have