Who We Are

Our mission is to provide access to life-changing educational and career opportunities. Passage's platform empowers immigrants and international students by matching their unique talents with crucial workforce needs in Canada. We then work to provide financing and the support needed to facilitate their transformational journeys to study or work abroad.

Job Summary

We are seeking a highly skilled and dynamic Operations Lead to monitor and optimize the operational functions of our organization. The ideal candidate will have a proven track record of operational excellence, strategic planning, execution, and delivering measurable results. This role is pivotal in driving efficiencies, ensuring smooth day-to-day operations, and enabling our organization to achieve its goals while delivering outstanding value to stakeholders. The ideal candidate should also demonstrate adaptability, stepping up to take on challenges beyond their immediate role, and developing a strong understanding of each function to bridge gaps when needed.

Key Responsibilities

Strategic Leadership

• Develop and execute operational strategies aligned with the company’s objectives and growth goals.
• Collaborate with senior leadership to define performance goals and ensure alignment across all departments.
• Implement best practices for operational excellence, ensuring efficiency, scalability, and quality assurance.

Operational Management

• Oversee daily operations across all departments to ensure seamless functionality, orchestrating cohesive workflows in an agile and fast-delivery environment.
• Optimize resource allocation and streamline processes to enhance productivity and operational success.
• Establish and monitor key performance indicators (KPIs) to measure and evaluate success.
• Ensure strict compliance with industry regulations, organizational policies, and quality standards.

Team Building

• Develop operational capabilities to foster high performance and accountability.
• Build and nurture a culture of collaboration, innovation, and continuous improvement.
• Help recruit, train, and retain top talent, creating a robust and high-performing operations team.

Budgeting and Financial Oversight

• Help manage operational budgets, ensuring cost-efficiency and effective resource utilization.
• Work closely with teams to forecast, monitor, and control expenses.
• Identify and implement strategies to manage operational costs and increase quality.

Project Management

• Oversee the planning and execution of key projects, ensuring on-time and successful delivery.
• Implement tools and methodologies to improve project tracking and accountability.
• Act as a liaison between teams to ensure seamless execution of cross-functional initiatives.

Risk Management

• Identify and evaluate operational risks, developing effective mitigation strategies.
• Oversee the creation and implementation of emergency preparedness and business continuity plans.

Qualifications

Education and Experience

• 5+ years of impactful leadership experience in operations
• Relevant education
• Proven ability to manage complex operations
• Lead cross-functional initiatives
• Experience in startups and fast-paced environments is a strong advantage
• Background in finance is highly desirable
• Background in technology is highly desirable.

Skills and Competencies

• Exceptional organizational, problem-solving, and decision-making skills.
• Strong financial acumen with experience managing budgets and cost efficiencies.
• Expertise in operational processes, systems optimization, and project management.
• Excellent communication, interpersonal, and leadership skills.